Cancellation Policy
Deadline: Thursday 11 May 2023
Cancellations must be notified in writing (e-mail is sufficient) to the Symposium Secretariat. Cancellations for in-person registrations made by 11 May 2023 will result in a full refund less $150 to cover administration costs. As an alternative to cancellation, your registration may be transferred to another person by 7 May 2023 without incurring any cost penalty. The Symposium Secretariat must be advised in writing of any alterations or transfers. The Organising Committee reserves final decision on a case-by-case basis for granting a cancellation in extenuating circumstances.
Registration Alterations
Delegates must note that some social functions may reach their capacity limits and tickets are only guaranteed on a first come first served basis. From 11 May 2023 no refunds will be provided for a transfer of registration. There will be no cancellation allowance for failure to secure a visa to Australia. It is recommended that travel insurance be secured personally upon registration. The Symposium Secretariat must be advised in writing of any alterations or transfers.
International Borders Closed
We ask all international delegates to carefully monitor the Australian travel restrictions and exemptions: https://covid19.homeaffairs.gov.au/travel-restrictions
Accommodation Cancellations
Deadline: Friday 19 June 2023
No accommodation payments will be refunded on or after 19 June 2023.
Participants who confirm an accommodation booking with a credit card or full pre-payment and who wish to cancel on or after 19 June 2023 are liable for the full cost of their accommodation nights cancelled. To cancel your reservation, please contact the Symposium Secretariat at registration@iass2023.org.au. Name changes to a reservation can be made at no charge.
Delegates who confirm attendance by paying a minimum of the first night and do not advise of cancellation before 19 June 2023 the ‘no show’ rate, as penalised by the hotel will be charged to you and your payment will not be refunded. This charge is calculated as the room rate per night multiplied by the dates booked and secured. Please ensure that accommodation dates are correct at time of booking and before 19 June 2023 if any changes are required.
Change of booking
Any change in booking must be made in writing to the Symposium Secretariat and NOT directly to the hotel before 19 June 2023. Any changes received after 19 June 2023 will be at the hotels discretion and based on availability.
Early arrival
As check in at most hotels is not until 1400, it is possible that your room may not be ready for immediate occupation on your early arrival. Whilst hotels will do everything possible to accommodate early arrivals, if you wish to be guaranteed immediate occupation you can pay an extra day’s tariff for the night before you are due to arrive. If you wish to take this precaution, please advise the Symposium Secretariat so we can notify the hotel that your room is required early.
Late arrival
Please indicate if you will arrive at your hotel after 1800. Failure to do so might result in your room being released.
Enquiries
Please direct all registration and accommodation enquiries to:
Emily Glen
IASS 2023 Symposium SecretariatICMS Australasia
P: +61 (3) 9682 0500
E: registration@iass2023.org.au
